TowPilot documentation
What TowPilot does for your towing company, and the order to set it up in.
TowPilot answers your phone line, decides which job requests from your dispatch provider you take, and prices the work. Each part is configured on its own, and the order below is the one most companies follow.
Set up in order
Each step links to the section that covers it in full.
Set up your AI Agent
Give the agent its greeting, your hours, and your service area, then choose what it handles on each service. Start at How the agent handles calls.
Build your rate sheet
Every price TowPilot quotes comes from your live rate sheet, so build it before you rely on quotes. See How pricing works.
Turn on Digital Dispatch
Write the rules that decide which incoming requests you take, and watch them run in Learning mode first. See How Digital Dispatch works.
Watch your credits
Conversations spend credits, so check what each one costs and keep a balance available. See What calls cost.
AI Agent
The AI Agent answers your phone line around the clock, collects what a dispatcher needs, and creates the job in your dispatch software. These pages cover what it does on a call and every setting that shapes it.
How the agent handles calls
What happens on a call, from greeting to created job, and the agent's limits.
Set up your agent
Your agent's greeting, company profile, hours, and service area, plus a first test call.
Choose what the agent handles
What the agent handles, transfers, or declines for each service and vehicle class.
Dispatch settings
What the agent may do on dispatch calls, plus ETA, weight limits, and escalations.
Impound settings
Lot hours, release requirements, and what the agent keeps private on impound calls.
Call transfers
Every way the agent hands a caller to a person, and the number they ring.
Notifications
The confirmation text customers get, the alerts your team gets, and the limits on both.
Troubleshooting
Fixes for the common surprises: transfer loops, missing quotes, unexpected transfers, and silent alerts.
Digital Dispatch
Digital Dispatch reads each job request your dispatch provider sends and accepts it, rejects it, or leaves it for your team, following rules you write. These pages cover the decisions it records, the settings behind them, and the rules themselves.
How Digital Dispatch works
The two modes, the decision history, and how to see why a request was rejected.
Settings and going live
The global default, the processing delay, driver dispatch, operating hours, and going live.
Write acceptance rules
Every field of the rule form, how rules are ordered, and which rule wins.
Avoid rule traps
The rule-ordering and missing-data behaviors that surprise teams most, each with the fix.
Pricing
Your rate sheet turns a job's facts — the service, the vehicle, the miles, the time of day — into a price. Exactly one rate sheet is live at a time, and these pages cover building it, testing it, and changing it.
How pricing works
How your rate sheet turns a job into a price, and where prices are used.
Create your rate sheet
Start from your synced provider rates, generate with AI, or build from scratch.
Add and organize prices
Build your rate sheet with groups, tow rates, mileage, roadside fees, and surcharges.
Fine-tune prices with custom rules
Every calculation method and every condition on the custom price form, including account pricing.
Check a price and trace a quote
Check what a job would cost and see exactly which rules produced the number.
Change prices safely
How drafts, activation, and rollback work, plus every action in the rate sheet menu.
Avoid pricing traps
The rate sheet mistakes that misprice jobs or fail quotes, and the fix for each.
Billing
Calls spend credits: about one credit per minute of AI call time, so a typical towing call costs one or two. These pages cover what calls cost, what is free, and how to keep credits available.